Help, Orders and Delivery Support
Support and guidance for orders, deliveries, and any questions you may have along the way.
There Was a Problem With My Delivery or Order
Returns, Exchanges and Order Cancellation Help
- Can I Cancel My Order?
- How Does a Mattress Trial Exchange Work?
- Can I Return an Item That Is Not as Described?
- Can I Exchange an Item If I’ve Changed My Mind?
- Can I Return an Online Order If I’ve Changed My Mind?
- Can I Exchange an Item That Is Not as Described?
- Returns, Exchanges and Order Cancellation Help
Warranty and Guarantee Claims Help
- What Information Do I Need for a Warranty Claim?
- Do I Need to Show the Base for a Mattress Warranty Claim?
- How Do I Make a Warranty or Guarantee Claim?
- My Mattress Has a Dip, Can I Make a Warranty Claim?
- Warranty and Guarantee Claims Help
- Where Can I Find the Batch or Manufacturing Label?
- What Photos Do I Need for a Warranty Claim?
- Will Following the Care Guide Affect My Warranty Claim?
General Help and Enquiries
Can I Change My Order After Placing It?
- Can I Remove a Product From My Order?
- Where Is My Order?
- Can I Remove a Service From My Order?
- How Do I Track My Order?
- Can I Change a Product on My Order?
- Can I Add a Product to My Order?
- Can I Amend My Delivery Details After Ordering?
- Can I Add a Service to My Order?
- Can I Change My Order After Placing It?
- Can I Amend My Contact Details After Ordering?
- I Haven’t Received My Order Confirmation, What Should I Do?