Can I Amend My Contact Details After Ordering?

If you need to update your contact details after placing an order, it may still be possible to make changes depending on how far your order has progressed. The sooner you let us know, the easier it may be to update your information before your order moves further through processing or delivery planning.

This guide explains when you may be able to amend your contact details, what information to provide, and how to request the change.

Can I update my contact details after placing my order?

In many cases, yes. If your order is still being processed, we may be able to update details such as your phone number, email address or other contact information linked to your order.

Keeping your contact details up to date is important, as this helps us reach you with order updates, delivery information and any questions about your purchase.

Why it is important to update your details quickly

If your contact details are incorrect or have changed since placing your order, it is best to let us know as soon as possible.

We may need to contact you about delivery arrangements, order updates or any next steps linked to your purchase. If the wrong details are attached to your order, this could make communication more difficult and may delay important updates reaching you.

What information should I include?

To help us review your request quickly, include:

• your full name

• your order number

• the contact details currently linked to your order

• the new contact details you would like us to use

• a short explanation of your request

Providing clear and accurate information can help us update your details more quickly.

How do I request a contact details change?

If you would like to request this change, please use our Order Changes Form.

This is the best way to make sure your enquiry reaches the right team and can be reviewed as quickly as possible.

Looking for a different type of order change?

You may also find these guides helpful:

• Can I change my order after placing it?

• Can I amend my delivery details after ordering?

• Can I add a product to my order?

• Can I change a product on my order?

• Can I remove a product from my order?