Can I Cancel My Order?

If you need to cancel your order, the best thing to do is let us know as soon as possible. Whether cancellation is possible will depend on the type of item you ordered and how far your order has progressed.

This guide explains when you may be able to cancel an order, what can affect your cancellation request, and how to contact us with the right details.

Can I cancel my order after placing it?

In many cases, you may be able to cancel your order, especially if it has not yet moved too far through processing.

The sooner you get in touch, the easier it may be for us to review your request before your order moves into production, dispatch or delivery planning.

Why timing matters

If you know you want to cancel, it is important to contact us as quickly as possible.

Once an order has progressed further, there may be less flexibility to cancel it. This is especially important for:

• made-to-order items

• customised products

• items already prepared for dispatch

• orders already scheduled for delivery

If your order has already reached a later stage, additional charges or restrictions may apply.

Are all items eligible for cancellation?

Not always. Some orders may have different cancellation terms depending on the product and the stage of the order.

This can be especially important for made-to-order or customised items, where cancellation may only be possible within a limited timeframe or may not be possible once production has started.

If you are unsure whether your order can be cancelled, the best next step is to submit your request with your order details as soon as possible.

What information should I include?

To help us review your cancellation request as quickly as possible, include:

• your full name

• your order number

• the item or items you want to cancel

• a short explanation of your request

Providing clear information will help us assess your request and explain the next steps.

How do I request an order cancellation?

If you would like to request a cancellation, please use our Return and Exchange Form.

Submitting your request as soon as possible gives us the best chance of reviewing it before the order progresses further.

Need help cancelling your order?

Use our Return and Exchange Form if you would like to request an order cancellation.