How Do I Track My Order?

Once your order has been placed, you may want to keep an eye on its progress and see when it is due to arrive. This guide explains how to track your order, where to find the details you need, and what to do if you are still waiting for an update.

Where to find your tracking information

The best place to start is your order confirmation email. This should include your order number and the key details linked to your purchase.

You should also keep an eye on your emails, text messages and phone calls, as we may contact you with delivery updates or the next steps for your order.

How to track your order

You can track your order using the information provided after you place it. If your order is progressing through our system, this is usually the quickest way to check its latest status.

Before getting in touch, it is worth checking:

• your order confirmation email

• your inbox and spam or junk folder

• any recent text messages

• any missed calls or voicemail messages

What If I have not received any tracking updates?

Not all orders will be updated in the same way or at the same time. Delivery times can vary depending on the product, stock availability and whether your item is made to order.

If you have not received an update yet, it may simply mean your order is still being processed or scheduled. If you are unsure, we can help point you in the right direction.

What if my delivery did not turn up?

If your delivery was due but did not arrive, please use our Support Form so our team can look into it.

What if there was a delivery issue?

If there was a problem completing the delivery, including access issues, please use our Support Form.

This form can be used for:

• delivery did not turn up

• could not deliver

• access issues

What if I just need an update?

If you are looking for a general update on your order or tracking information, please use our General Enquiry Form.

To help us respond as quickly as possible, include:

• your full name

• your order number

• the item you ordered

• a short summary of your query

Choose the right form

• Support Form for delivery did not turn up, could not deliver, or access issues

• General Enquiry Form for general tracking updates or order progress queries