I Am Missing Parts From My Order

If parts are missing from your order, we know that can be frustrating, especially if you are ready to set up your new bed or mattress. This guide explains what to check first, what information to provide, and how to let us know if something is missing.

What should I do if parts are missing?

Start by checking all packaging carefully to make sure nothing has been overlooked. Smaller parts are sometimes packed inside larger boxes, attached to the item itself, or placed within protective packaging.

It is worth checking:

• all boxes and packaging

• inside zipped compartments or storage areas, if your item has them

• any fittings packs or instruction packs

• your order confirmation, so you can compare what should have been included

If you have checked everything and parts are still missing, the next step is to let us know.

What counts as missing parts?

Missing parts could include:

• fittings or fixings

• assembly components

• support parts

• legs, slats or brackets

• any other item that should have been included with your order

If you are unsure whether something is genuinely missing or simply packed elsewhere, it can still help to report the issue so we can review it with you.

What information should I include?

To help us look into the problem as quickly as possible, include:

• your full name

• your order number

• the item affected

• the part or parts you believe are missing

• a short description of the issue

If possible, it can also help to include photos of what you received, the packaging, and any instructions showing the missing part.

How do I report missing parts?

If parts are missing from your order, please use our Support Form.

This is the best way to make sure your query reaches the right team and can be reviewed as quickly as possible.

Looking for a different type of support?

You may also find these guides helpful:

• There Was a Problem With My Delivery or Order

• My Product Arrived Damaged or Faulty

• I Received the Wrong Product, Size or Colour

• There Is Another Issue With My Order

• Why Wasn’t My Order Delivered?

Need help with missing parts?

Use our Support Form if parts are missing from your order and you need support from our team.