Warranty and Guarantee Claims Help

If you need to make a warranty or guarantee claim, this section is here to help you understand what information we need and how to submit your request. Whether you have noticed a fault, a dip in your mattress, a problem with support, or another product issue, these guides will help you prepare everything you need before completing the form.

We know that making a warranty claim can sometimes feel more detailed than a standard enquiry. That is why we have created this section to explain the process clearly, answer common questions, and help you gather the right information and photos from the start.

What can this section help with?

This section can help if you need support with:

• making a warranty or guarantee claim

• understanding what information is needed for a claim

• knowing which photos to provide

• reporting a mattress dip or uneven sleeping surface

• showing the base or support under your mattress

• understanding how care and maintenance may affect a claim

• finding the batch or manufacturing label on your product

What do I need before submitting a warranty claim?

To help us review your request as quickly as possible, it is helpful to have:

• your order number

• your product name and description

• your date of delivery

• a clear explanation of the issue or fault

• details about how the product is being used and cared for

• clear photos showing the product and the issue

For mattress claims, we may also need information about the base, slat spacing, rotation, and the age or type of support underneath the mattress.

Why do we ask for photos and product details?

Warranty and guarantee claims often need a little more information so we can assess the issue properly.

Photos help us understand the condition of the product, the support underneath it, and any visible fault or dip. Product details and care information help us review the claim more accurately and guide you on the next steps.

How do I submit a warranty request?

If you are ready to make a claim, please use our Warranty Request Form.

To help us review your request as quickly as possible, make sure you provide as much detail as you can and include all relevant photos where needed.

Why using the right form matters

Using the correct form helps us gather the information we need to review your claim properly and send it to the right team.

If your query is about a product fault, support issue, dip, or another warranty-related concern, our Warranty Request Form is the best place to start.

Need help with a warranty or guarantee claim?

Use our Warranty Request Form if you would like to submit a warranty or guarantee claim and need support from our team.