Can I Remove a Service From My Order?

If you need to remove a service from your order after placing it, it may still be possible depending on how far your order has progressed. The sooner you contact us, the easier it may be to review your request before your order moves further through processing, scheduling or delivery planning.

This guide explains when you may be able to remove a service from an existing order, what details to provide, and how to request the change.

Can I remove a service after placing my order?

In some cases, yes. If your order is still in the earlier stages, we may be able to review whether a service can be removed before arrangements are finalised.

Whether this is possible will depend on the type of service included on your order and the stage your order has reached. If delivery has already been planned or the service has already been arranged, there may be less flexibility to make changes.

Why timing matters

If you would like to remove a service from your order, it is best to request this as soon as possible.

Some services may be linked to delivery planning, setup or other arrangements made in advance. Once those plans are in place, it may not always be possible to amend them.

Acting quickly gives us the best chance of reviewing your request before your order moves to the next stage.

What information should I include?

To help us review your request quickly, include:

• your full name

• your order number

• the service you would like to remove

• the item or order the service relates to

• a short explanation of your request

Providing clear details can help us understand exactly what needs to be changed and whether the service can still be removed.

How do I request to remove a service from my order?

If you would like to request this change, please use our Order Changes Form.

This is the best way to make sure your enquiry reaches the right team and can be reviewed as quickly as possible.