Can I Remove a Product From My Order?

If you need to remove a product from your order after placing it, it may still be possible depending on how far your order has progressed. The sooner you contact us, the easier it may be to review your request before your order moves further into processing, production or dispatch.

This guide explains when you may be able to remove a product from an existing order, what details to provide, and how to request the change.

Can I remove a product after placing my order?

In some cases, yes. If your order is still in the earlier stages, we may be able to review whether a product can be removed before the order progresses further.

Whether this is possible will depend on the item you ordered and the stage your order has reached. If the product has already moved into production, been prepared for dispatch or been included in delivery planning, there may be less flexibility to make changes.

Why timing matters

If you would like to remove a product from your order, it is best to request this as soon as possible.

Once an order has progressed further, it may not always be possible to amend it. This can be especially important for made-to-order items, customised products or orders that include more than one item scheduled together.

Acting quickly gives us the best chance of reviewing your request before the order moves to the next stage.

What information should I include?

To help us review your request quickly, include:

• your full name

• your order number

• the product you would like to remove

• any important details about the item

• a short explanation of your request

Providing clear information can help us identify the correct item and assess whether the change can still be made.

How do I request to remove a product from my order?

If you would like to request this change, please use our Order Changes Form.

This is the best way to make sure your enquiry reaches the right team and can be reviewed as quickly as possible.