Can I Change a Product on My Order?

If you need to change a product on your order after placing it, it may still be possible depending on how far your order has progressed. The sooner you contact us, the easier it may be to review your request before your order moves further into processing, production or dispatch.

This guide explains when you may be able to change a product on an existing order, what details to provide, and how to request the change.

Can I change a product after placing my order?

In some cases, yes. If your order is still in the earlier stages, we may be able to review whether one product can be changed for another.

Whether this is possible will depend on the type of item you ordered, the replacement product you would like instead, and the stage your order has reached. If production has started or delivery has already been arranged, there may be less flexibility to make changes.

Why timing matters

If you would like to change a product on your order, it is best to request this as soon as possible.

Once an order has been processed further, prepared for dispatch or passed into production, it may not always be possible to amend it. This can be especially important for made-to-order items, bespoke options or products with specific size, fabric or finish selections.

What information should I include?

To help us review your request quickly, include:

• your full name

• your order number

• the product currently on your order

• the product you would like to change it to

• any important details such as size, colour or finish

• a short explanation of your request

Providing clear and accurate information can help us assess whether the change can be made.

How do I request a product change?

If you would like to request a change to a product on your order, please use our Order Changes Form.

This is the best way to make sure your enquiry reaches the right team and can be reviewed as quickly as possible.