Can I Change My Order After Placing It?

If you need to make achange to your order after placing it, we’re here to help. Depending on the stage your order has reached, it may be possible to make amendments before delivery or dispatch.

This page is designed to guide you through the different types of order changes you may be able to request, from adding or removing products and services to updating your contact or delivery details.

In many cases, the best thing to do is act as quickly as possible. The sooner you get in touch, the more likely it is that changes can be reviewed before your order progresses further.

What kind of order changes can I request?

We may be able to help with a range of order amendments, including:

• Adding a product to your order

• Adding a service to your order

• Changing a product on your order

• Removing a product from your order

• Removing a service from your order

• Amending your contact details

• Amending your delivery details

Whether a change can be made will depend on the item you have ordered and how far your order has progressed.

Why timing matters

Some changes may be easier to make than others, especially if your order is still in the early stages.

If your order has already been processed, prepared for dispatch, or passed into production, there may be less flexibility to make amendments. This can be particularly important for made-to-order or customised items.

That is why we always recommend getting in touch as soon as possible if you need to request any change.

How do I request an order change?

If you would like to request a change to your order, please use our Order Changes Form.

To help us review your request as quickly as possible, include:

• Your full name

• Your order number

• The item or service you would like to change

• A clear explanation of the amendment you need

Explore order change help articles

If you already know the type of change you need to make, you can go straight to one of the articles below:

• Can I add a product to my order?

• Can I add a service to my order?

• Can I change a product on my order?

• Can I remove a product from my order?

• Can I remove a service from my order?

• Can I amend my contact details after ordering?

• Can I amend my delivery details after ordering?