There Was a Problem With My Delivery or Order

If something has gone wrong with your delivery or order, we are here to help point you in the right direction. Whether your delivery did not turn up, there was an access issue, the wrong item arrived, your product was damaged, or parts are missing, this page will help you find the most relevant support.

We know that when there is a problem with an order, customers want a clear answer and a simple next step. That is why we have created this section to cover the most common delivery and post-delivery issues and guide you to the right form as quickly as possible.

What kind of problems can this section help with?

Our support guidance can help if:

• your delivery did not turn up

• your order was not delivered

• there was an access issue with your delivery

• you received the wrong product, size or colour

• your product arrived damaged or faulty

• parts are missing from your order

• there is another issue with your order

How do I report a problem with my delivery or order?

If you have experienced one of these issues, the best next step is to use our Support Form.

To help us review your query as quickly as possible, include:

• your full name

• your order number

• the item or items affected

• a clear description of the issue

• any relevant photos, if needed

Providing as much detail as possible can help us understand the problem and direct your query to the right team.

Explore delivery and order issue help articles

If you already know the issue you need help with, you can go straight to one of the articles below:

• My Delivery Didn’t Turn Up

• Why Wasn’t My Order Delivered?

• There Was an Access Issue With My Delivery

• I Received the Wrong Product, Size or Colour

• My Product Arrived Damaged or Faulty

• I Am Missing Parts From My Order

• There Is Another Issue With My Order

Why using the right form matters

Using the correct form helps us understand your issue more quickly and makes it easier to send your query to the right team.

If your issue relates to a delivery problem or something that has gone wrong with the order you received, our Support Form is the best place to start.

Need support?

Use our Support Form if there has been a problem with your delivery or order and you need help from our team.