I Received the Wrong Product, Size or Colour

If the item you received is not what you ordered, we know how disappointing that can be. Whether the wrong product has been delivered, the size is incorrect, or the colour is not what you expected, the best thing to do is report the issue as soon as possible.

This guide explains what to check, what details to provide, and how to let us know if the wrong item has been delivered.

What should I do if I received the wrong item?

If your order has arrived and something is not correct, start by checking your order confirmation so you can compare what you ordered with what was delivered.

It is helpful to check:

• the product name

• the size

• the colour

• any other key specifications linked to your order

This can help confirm exactly what is wrong and make it easier for us to review the issue quickly.

What counts as the wrong product, size or colour?

You should report the issue if:

• you received a completely different product

• the size delivered does not match your order

• the colour is not the one you selected

• the item does not match the order details shown in your confirmation

If something about the delivered item is different from what you expected, it is best to let us know as soon as possible.

What information should I include?

To help us review the issue, include:

• your full name

• your order number

• the item you ordered

• the item, size or colour you received

• a short description of the problem

If possible, it can also help to include photos showing the item delivered and any labels or packaging.

How do I report a wrong item?

If you have received the wrong product, size or colour, please use our Support Form.

This is the best way to make sure your query reaches the right team and can be reviewed as quickly as possible.

Need help with the wrong item?

Use our Support Form if you have received the wrong product, size or colour and need support from our team.