There Is Another Issue With My Order

If there is a problem with your order that does not fit into the other support categories, we are still here to help. This guide is for issues that are not covered by missed deliveries, access problems, wrong items, damage, faults or missing parts.

If something about your order is not right and you are not sure which support option to choose, this is the best place to start.

What counts as another issue with my order?

This could include any problem that does not clearly fall into one of the main support categories.

For example, you may have:

• an issue with part of the order that is difficult to describe

• a problem that does not match the item ordered but is not simply the wrong product, size or colour

• a concern about the condition or completeness of the order that needs further review

• another delivery or product-related problem not covered elsewhere

If you are unsure which category your issue fits into, it is still worth reporting it so we can review it properly.

What should I do first?

Before getting in touch, it can help to check your order confirmation and delivery details so you have the main information ready.

Try to make a note of:

• what the issue is

• when you noticed it

• which item or part of the order is affected

• anything that may help explain the problem clearly

The more detail you can provide, the easier it will be for us to understand what has happened.

What information should I include?

To help us review your query as quickly as possible, include:

• your full name

• your order number

• the item or items affected

• a clear explanation of the issue

• any relevant photos, if helpful

If your issue is unusual or difficult to describe, give as much detail as you can so our team has the clearest possible picture.

How do I report another issue with my order?

If there is another problem with your order that is not covered by the other support guides, please use our Support Form.

This is the best way to make sure your query reaches the right team and can be reviewed as quickly as possible.

Need help with a different order issue?

Use our Support Form if there is another issue with your order and you need support from our team.