I Haven’t Received My Order Confirmation, What Should I Do?

If you have placed an order and have not received your order confirmation email, there are a few simple things to check first. In many cases, the email may have gone into a spam or junk folder, or there may have been a small mistake in the email address entered at checkout.

Check your inbox and spam folder

Your order confirmation should usually arrive by email after your order has been placed successfully.

If you cannot see it, check:

• your inbox

• your spam or junk folder

• your promotions or updates tab, if your email provider uses them

• any other email accounts you may have used when placing the order

Double-check your order details

If payment has gone through but you have not received an email, it may still be that your order has been placed successfully.

It is worth checking whether:

• the email address entered at checkout was correct

• there were any typing errors in your contact details

• you have received any payment confirmation from your bank or card provider

What if I still can’t find it?

If you still cannot find your order confirmation, please use our General Enquiry Form and we will help check your order details.

To help us look into this for you, include:

• your full name

• the email address used to place the order

• your postcode

• the item you ordered

• any payment reference or order details you have