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Returns, Exchanges and Order Cancellation Help

Find help with returns, exchanges and order cancellations.

Last Updated: March 2026

If you need help with a return, exchange or order cancellation, this section is here to point you in the right direction. Whether you have changed your mind, your item is not as described, you want to request an exchange, or you need to cancel an order, you can use this hub to find the most relevant next step.

We know these questions can come up at different stages of the order journey, so we have created this section to make things as clear and straightforward as possible. Each guide is designed to answer a specific question and help you find the right form for your request.

What can this section help with?

This section can help if you need support with:

  • returning an online order within 14 days

  • returning an item because you have changed your mind

  • returning an item that is not as described

  • exchanging an item because you have changed your mind

  • exchanging an item that is not as described

  • requesting a mattress trial exchange

  • cancelling an order

How do I request a return or exchange?

If you would like to request a return or exchange, please use our Return and Exchange Form.

To help us review your request as quickly as possible, include:

  • your full name

  • your order number

  • the item or items affected

  • the reason for your request

  • any relevant photos, where needed

Providing clear and accurate information can help us understand your request and direct it to the right team.

What if I need to cancel my order?

If you need to cancel an order, it is best to let us know as soon as possible.

You can find more detailed guidance in our Can I Cancel My Order? article, but you can also use this section to understand the next steps if your request relates to cancellation.

Explore returns, exchanges and cancellation help articles

If you already know the type of help you need, you can go straight to one of the articles below:

  • Can I Return an Online Order Within 14 Days?

  • Can I Return an Item If I’ve Changed My Mind?

  • Can I Return an Item That Is Not as Described?

  • Can I Exchange an Item If I’ve Changed My Mind?

  • Can I Exchange an Item That Is Not as Described?

  • How Does a Mattress Trial Exchange Work?

  • Can I Cancel My Order?

Why using the right form matters

Using the correct form helps us understand your request more quickly and makes it easier to send it to the right team.

If your query is about returning or exchanging an item, our Return and Exchange Form is the best place to start.

If your query is about cancelling an order, you can also read our Can I Cancel My Order? guide for more specific help.

Need help with a return or exchange?

Use our Return and Exchange Form if you would like to request a return or exchange and need support from our team.

Related articles

  • Can I Cancel My Order?

  • Where is my order?

  • How do I track my order?

  • Can I change my order after placing it?