Can You Deliver To A Specific Room Upstairs

Last updated: January 2026

When ordering a bed or mattress, many customers want to know whether delivery can be made to a specific room, including an upstairs bedroom. In most cases, room of choice delivery is possible, but it depends on safe and suitable access.

This guide explains how room of choice and upstairs delivery works at Land of Beds, what access requirements need to be met, and what to consider before delivery day. If you are planning where your new bed or mattress will go, this article should help you understand what to expect.

What is room of choice delivery?

Room of choice delivery means your items are delivered into a specific room in your home, rather than being left at the front door.

This service is available for many beds and mattresses, subject to:

Safe access to the room
Suitable staircases, hallways, and doorways
The delivery services booked with your order

Room of choice delivery helps ensure large items are placed where you need them, where access allows.

Can you deliver upstairs?

Yes, delivery to an upstairs room is usually possible as part of room of choice delivery, provided access is safe and suitable.

Upstairs delivery depends on factors such as:

Stair width and height
Tight turns or low ceilings
The size and weight of the items being delivered

If access is restricted or unsafe, the delivery team may not be able to carry items upstairs.

What access is required for room of choice delivery?

To deliver beds and mattresses safely, the delivery team needs clear and suitable access throughout your home.

Before delivery, it is important to check:

Doorway widths
Hallways and staircases
Turns, landings, and ceiling height
Lift availability in flats or apartments

If items cannot be moved safely through the property, delivery to the chosen room may not be possible. More detailed requirements are explained in our property access requirements guide.

Will the delivery team move furniture?

Delivery teams are not able to move existing furniture that is not part of your order.

You will need to make sure:

Pathways are clear
Furniture is moved in advance
Fragile items are removed from walkways

This helps ensure delivery can be completed safely and without delay. For a full overview of what the delivery team will and will not do, see what will the delivery team do on delivery day.

What happens if access is not suitable on the day?

If the delivery team arrives and access is not safe or suitable, they may not be able to complete room of choice or upstairs delivery.

In this situation:

Items may be delivered to an alternative accessible location, where possible
Or delivery may need to be rearranged

If delivery cannot be completed as planned, our customer care team can explain what happens next and help arrange a solution.

How can I check access before delivery?

If you are unsure whether access will be suitable, it is a good idea to:

Measure doorways, staircases, and tight spaces
Consider how large items will be moved through the property
Contact our customer care team for advice before delivery

Checking access in advance can help avoid delays or re-delivery, and reviewing the measurements and space you need to check before delivery can help you prepare with confidence.

Common questions about room of choice and upstairs delivery

Is room of choice delivery included?

Availability depends on the product and delivery service selected. Details are shown at checkout.

Can you deliver to loft rooms or attic bedrooms?

This depends on access and safety. If staircases or access points are unsuitable, delivery may not be possible.

Do you deliver to flats without lifts?

Delivery to flats without lifts may be possible if stair access is safe and suitable.

What if my staircase is narrow or steep?

If access is restricted, delivery to the chosen room may not be possible. Measuring in advance is recommended.

Still need help?

If you are unsure whether room of choice or upstairs delivery will be suitable for your home, our team is happy to help: