Property Access Requirements for Delivery
Understand what access is needed to deliver beds and mattresses into your home, including stairs, flats, and upper floors
Every home is different, and understanding how delivery teams access your property can help ensure delivery goes smoothly. From stairs and room access to flats and upper floors, this guide explains what is possible when delivering beds and mattresses into your home.
If you are unsure whether access at your property will be suitable, our team is always happy to help check before delivery day.
Can you deliver to an upstairs room?
Yes, delivery to an upstairs room is usually possible where access is safe and suitable.
Upstairs delivery depends on factors such as:
- Stair width and height
- Turns or tight spaces
- The size and weight of the items being delivered
If stairs are narrow, steep, or difficult to navigate, delivery to an upstairs room may not be possible. In these cases, access is assessed on the day.
Can you deliver to a specific room of choice?
Yes, items can usually be delivered to a specific room of your choice where access allows.
Room of choice delivery means items are carried into your home and placed in the room you have chosen rather than being left at the entrance. This is subject to clear and suitable access and safe conditions for the delivery team.
If access to your chosen room is not suitable, items may need to be placed in an alternative accessible location.
For more detail on upstairs deliveries and access considerations, see can you deliver to a specific room upstairs.
Will you deliver into flats or apartments?
Yes, delivery to flats and apartments is possible provided access is suitable.
When delivering to flats or apartments, it is important to consider:
- Stair access or lift availability
- Communal entrances
- Entry systems or access codes
Ensuring the delivery team can access the building on arrival helps avoid delays. For more detailed guidance on access and delivery conditions, see delivery to flats, apartments and special properties.
Can you deliver to properties without a lift?
Yes, delivery to properties without a lift may be possible if stair access is safe and suitable.
This depends on:
- The number of floors
- Staircase layout
- The size and weight of the items
If you are unsure whether delivery without a lift will be suitable, it is best to check in advance.
Will you deliver to a loft or attic room?
Delivery to loft or attic rooms depends entirely on access and safety.
Loft stairs are often narrower or steeper than standard staircases, which can make delivery more challenging. If access is not suitable, delivery to a loft or attic room may not be possible.
If your bedroom is in a loft or attic space, contacting us before delivery allows access to be reviewed and expectations to be set clearly.
How many floors will you carry items up?
There is no fixed limit to how many floors delivery teams will carry items up.
Each property is assessed individually based on:
- Safe access
- Stair design and condition
- Item size and weight
If you live on a higher floor or in a building without a lift, it is a good idea to get in touch in advance.
Not sure if access will be suitable?
If you are unsure whether delivery to your property or chosen room will be possible, the best step is to check before delivery day.
- Use Live Chat for quick guidance
- Contact our Customer Support Team
- Visit one of our stores
Sharing details about your property, such as floor level and stair access, helps us provide the most accurate advice.