Your 14-Day Right to Return Explained

Last Updated: January 2026

If you’ve ordered from Land of Beds and are thinking about returning an item, understanding your 14-day right to return is the best place to start.

This article explains how the 14-day cooling-off period works, which orders it applies to, what it allows you to do, and what happens once a return is requested. It’s designed to give you a clear overview before you arrange a return, so you know what to expect at each stage.

What Is the 14-Day Right to Return?

The 14-day right to return (sometimes called the cooling-off period) gives you the option to cancel your order and request a return within 14 days of delivery.

This right applies to purchases made either,

Online
By phone
Via live chat

It allows you time to receive your order, check it, and decide whether you want to keep it.

When Does the 14-Day Period Start?

The 14-day return period starts on the day your order is delivered, not the day you place the order.

If your order arrives in more than one delivery, the return period begins when the last item in the order has been delivered. This ensures you have the opportunity to receive everything before deciding whether to return it.

Does the 14-Day Right Apply to All Orders?

No. The 14-day cooling-off period does not apply to items purchased in-store.

Store purchases are treated differently, as you are able to view products in person and speak with a sales advisor before buying. However, this does not affect your rights if an item is faulty.

What Does the 14-Day Right to Return Allow?

Returning an item within 14 days gives you the right to cancel your order and request a return. What happens next depends on several factors, including:

The type of product
Whether the item has been opened or used
The condition of the item when it’s returned

Some items need to be unused to qualify for a full refund. Other items may still be returnable if they’ve been opened or used, but a deduction may apply once the item has been inspected.

Returning within 14 days does not automatically guarantee a full refund in every situation.

Who Is Responsible for the Return?

In most cases, customers are responsible for arranging and paying for their return.

Returns can either be:

Arranged by the customer, or
Collected by Land of Beds in certain situations

Any applicable return charges are deducted from the refund, or in some cases taken upfront, depending on how the return is handled.

What Happens After a Return Is Requested?

Once a return has been arranged and the item is received by Land of Beds:

The item is inspected
Its condition is assessed
Any applicable deductions are confirmed
A refund is processed

Because inspection takes place after the item is returned, the final refund amount cannot always be confirmed in advance.

Common Questions About the 14-Day Right to Return

Can I return an item even if it’s been opened?
This depends on the product type and its condition. Some opened or used items may still be returnable, but deductions can apply.

Do I need to give a reason for returning an item?
You don’t need to give a reason to use your 14-day right to return, but the reason can affect what happens next in some cases.

What if I’m close to the end of the 14-day period?
It’s best to contact Land of Beds as soon as possible rather than waiting until the return window has passed.

When Things Can Vary

Return outcomes can vary depending on:

The product being returned
Whether it has been opened or used
How it is returned
The condition it arrives in

If you’re unsure whether your order qualifies for return or what refund to expect, it’s best to check before arranging a return.