Store Purchases & Returns Explained
How in-store purchases differ from online orders and what your return options are
Last Updated: January 2026
If you have bought an item from Land of Beds in one of our stores and are thinking about returning it, it is important to understand how store purchases are treated differently from online orders.
This article explains how returns work for in-store purchases, why different rules apply, and what options may still be available if there is a problem with your item.
How Store Purchases Differ From Online Orders
The key difference between store purchases and online orders is how the buying decision is made.
When you buy in store, you are able to:
- View products in person
- Try or inspect items before purchase
- Speak directly with a sales advisor
Because of this, store purchases are not covered by the same 14-day cooling-off period that applies to online, phone, or live chat orders.
Does the 14-Day Right to Return Apply to Store Purchases?
No. The 14-day right to return does not apply to items purchased in a Land of Beds store.
The cooling-off period is a right linked to distance sales, where you do not see the product in person before buying. As store purchases are made face to face, change-of-mind returns are handled differently.
Can Store Purchases Ever Be Returned?
Although store purchases are not covered by the 14-day cooling-off period, this does not mean you have no options at all.
If an item purchased in store is faulty, different rules apply. In these cases, your options depend on:
- The nature of the fault
- How long you have had the item
- The type of product
Faulty items are assessed separately from unwanted or change-of-mind returns.
What Counts as a Store Purchase?
A store purchase includes any order that was:
- Paid for in a physical Land of Beds store
- Ordered in store, even if delivery took place at a later date
If your order was placed in store but delivered to your home, it is still classed as a store purchase.
If you are unsure how your order was placed, checking your receipt or order confirmation can help clarify this.
Why This Matters Before Requesting a Return
Understanding whether your order was placed in store or online helps you:
- Know which return rules apply
- Avoid arranging a return that is not eligible
- Get the right advice more quickly
If you are unsure, it is always best to confirm before taking any next steps.
Common Questions About Store Purchases and Returns
What if I paid in store but arranged delivery later?
This is still classed as a store purchase, and the 14-day cooling-off period does not apply.
Can I return a store purchase if I have changed my mind?
Change-of-mind returns for store purchases are not covered by the 14-day return period.
What if my store-bought item develops a fault?
Faulty items are assessed separately, and options may still be available depending on the issue.
When Things Can Vary
Return options for store purchases can vary depending on:
- Whether the item is faulty
- The product type
- How long you have had the item
If you are unsure which rules apply to your situation, it is best to check before arranging a return.