How Should I Package My Return?

Last Updated: January 2026

Packaging your item correctly is an essential part of returning it. Items that arrive back damaged, incomplete, or poorly packaged may be refused or refunded at a reduced amount.

This article explains how to package a return correctly when sending an item back to Land of Beds, why packaging matters, and what can happen if an item is not protected properly during transit.

Why Packaging Matters When Returning an Item

All returned items must arrive back at the warehouse in suitable condition.

Proper packaging:

Protects the item during transit
Reduces the risk of damage
Helps ensure the return can be accepted
Supports a smoother inspection and refund process

Poor packaging increases the risk of damage and may affect your refund.

Using Original Packaging Where Possible

Where possible, items should be returned in their original packaging.

Original packaging:

Is designed to protect the item
Helps keep parts secure
Makes it easier to confirm the item’s condition

If original packaging is no longer available, suitable alternative packaging must be used to protect the item fully.

Packaging Large or Bulky Items

For large items such as bed frames or mattresses:

Items should be fully disassembled where applicable
All parts, fixings, and components must be included
Protective wrapping should be used to prevent damage

Land of Beds recommends using a two-person delivery service for large or bulky items to reduce the risk of damage during handling.

Packaging Small Items and Accessories

Smaller items such as bedding or accessories should be:

Fully sealed where required
Protected with appropriate padding
Packaged securely to prevent tearing or crushing

Hygiene-sensitive items must meet condition requirements to be eligible for return.

What Happens If an Item Is Poorly Packaged?

If an item arrives back:

Damaged
Incomplete
Poorly packaged

The return may:

Be refused, or
Have a deduction applied to the refund

Damage caused during return transit is usually the responsibility of the sender when the return is arranged by the customer.

Why Insurance Is Recommended Alongside Proper Packaging

Even with careful packaging, issues can occur during transit.

Land of Beds strongly recommends taking out insurance when returning items to help protect against:

Damage
Loss
Handling issues during delivery

Insurance works alongside good packaging to reduce financial risk.

Common Questions About Packaging Returns

Do I have to use the original packaging?

It is recommended where possible, but suitable alternative packaging may be used if it fully protects the item.

What if parts are missing?

Missing parts or fixings may affect whether a return is accepted or whether deductions apply.

Can poor packaging delay my refund?

Yes. Poor packaging can lead to inspection issues, delays, or deductions.

When Things Can Vary

Packaging requirements can vary depending on:

The type of item
Whether it is large or small
Hygiene considerations

If you are unsure how to package your item correctly, it is best to check before arranging your return.