How Much Does It Cost To Have My Return Collected By Land of Beds?

Last Updated: January 2026

If you ask Land of Beds to collect a return on your behalf, a collection charge may apply. These charges cover the cost of returning the item to the warehouse and vary depending on what is being collected.

This article explains how return collection charges work at Land of Beds, when they apply, how they are calculated, and how they are handled as part of your refund.

Why Do Return Collection Charges Apply?

Return collection charges apply because collecting items involves:

Courier and transport costs
Handling large or bulky items
Returning items safely to the warehouse

When Land of Beds arranges collection, these costs are passed on rather than included in the original purchase price.

When Is Collection Free of Charge?

Collection is usually free of charge when an item is being returned because it is faulty.

Faulty item collections:

Are assessed separately from change-of-mind returns
May require images or additional information before collection is arranged

If a fault is confirmed, Land of Beds will normally arrange collection at no cost.

Charges for Change-of-Mind Returns

If you are returning an item because you have changed your mind, collection charges apply.

Current collection charges start from:

£20 for small items, such as bedding
£95 for large or bulky items, such as mattresses

These charges:

Vary depending on the product and postcode
Cover the cost of returning the item to the warehouse
Are deducted from your refund

Does the Collection Charge Apply Per Item?

In most cases, collection charges apply per collection rather than per individual item.

This means:

If multiple items are collected at the same time, they are usually covered by one charge
The charge is based on the largest or bulkiest item being collected
If items are collected on separate dates, each collection may incur its own charge

For example, returning a mattress and bed frame together is usually charged at the large or bulky item rate, starting from £95.

Final charges are confirmed when the collection is arranged, as they can vary by product and postcode.

How and When Collection Charges Are Taken

Collection charges are:

Applied once collection is arranged
Deducted from the refund amount after the return has been completed

In some cases, such as finance orders, charges may need to be taken upfront before collection can be booked.

What Happens If a Collection Fails?

If a collection cannot go ahead because:

The item is not ready
Access is not available
The collection is missed

The collection may need to be rebooked, and additional charges may apply.

When Things Can Vary

Collection charges can vary depending on:

The size and weight of the item
Your postcode
Whether the return is faulty or unwanted

If you are unsure what charge applies to your return, it is best to check before booking collection.