How do mattress returns work?
How mattress returns work, how condition is assessed, and when deductions may apply
Last Updated: January 2026
Returning a mattress can feel more complicated than returning other items, mainly because mattresses are classed as hygiene products and their condition matters once they’ve been opened or used.
This article explains how mattress returns work at Land of Beds, including when a mattress can be returned, how condition is assessed, and what to expect once it’s inspected.
Can Mattresses Be Returned?
In some cases, yes.
Mattresses purchased online, by phone, or via live chat may be returned within the 14-day return period. Whether a return is accepted, and whether deductions apply, depends on:
- Whether the mattress has been opened
- Whether it has been slept on
- The condition it’s returned in
Mattresses are assessed differently from unused boxed items because of hygiene and resale considerations.
What Counts as an Opened or Used Mattress?
A mattress is considered opened once the original protective packaging has been removed.
A mattress is considered used if it has been slept on, even briefly.
Once a mattress has been used, it can no longer be sold as new. This affects how the return is handled and whether deductions apply.
How Mattress Condition Is Assessed
When a mattress is returned, it is inspected after arrival to check its condition.
This inspection may look for:
- Signs of use
- Staining or marks
- Damage
- Overall condition and hygiene
The outcome of this inspection determines whether a deduction is applied to the refund.
Why Mattress Returns Are Treated Differently
Mattresses are treated differently because:
- They are hygiene products
- They cannot usually be resold once used
- Their condition can only be assessed in person
For this reason, refund amounts for returned mattresses are confirmed after inspection rather than in advance.
Does Returning Within 14 Days Guarantee a Full Refund?
No, returning a mattress within 14 days gives you the right to request a return, but it does not automatically guarantee a full refund. Refund outcomes depend on:
- Whether the mattress has been used
- Its condition on return
- The inspection results
Deductions may apply if the mattress cannot be resold as new.
Common Questions About Mattress Returns
Can I return a mattress I’ve slept on?
Possibly. Used mattresses are assessed after return and may be subject to deductions.
Does opening the packaging mean I can’t return it?
Not always. Eligibility depends on condition and inspection outcome.
Will my mattress return be refused?
If a mattress is returned in an unsaleable condition, it may be refused rather than accepted with a deduction.
When Things Can Vary
Mattress return outcomes can vary depending on:
- How the mattress has been used
- The condition it’s returned in
- Hygiene and resale considerations
If you’re unsure whether your mattress qualifies for return or what refund to expect, it’s best to check before arranging a return.