How Do I Report a Fault?
Who to contact, what happens next, and what not to do yet
Last Updated: January 2026
If you believe an item you have received is faulty or damaged, the issue must be reported to Land of Beds so it can be reviewed through the aftercare process.
This article explains how to report a fault, who to contact, and what happens after a fault is submitted. It does not cover evidence requirements in detail, which are explained separately.
When Should a Fault Be Reported?
A fault should be reported as soon as you notice the issue.
Reporting a fault promptly allows:
- The issue to be reviewed correctly
- The aftercare process to begin
- Any next steps to be explained clearly
Faults are handled separately from change-of-mind returns.
How Do I Report a Fault?
To report a faulty item, you should contact the Land of Beds customer care team.
Faults can be reported by:
- Phone
Once you have contacted customer care, the aftercare process will be explained to you.
What Happens After I Report a Fault?
After a fault has been reported:
- Your details are reviewed
- An aftercare form is issued
- You are advised on the next steps
No return or collection is arranged until the fault has been reviewed.
Do I Need to Return the Item Straight Away?
No.
You should not arrange a return or collection until customer care has confirmed what happens next. Faulty items are assessed before any return is booked.
Common Questions About Reporting a Fault
Can I report a fault if the item has been used?
Yes. Faulty items are assessed separately from unwanted returns.
Do faulty items follow the same rules as returns?
No. Faulty items are handled through the aftercare and warranty process.
Will the item be collected?
If a fault is confirmed, collection is usually arranged free of charge.