Delivery to Flats, Apartments & Special Properties
Learn how delivery works for flats, apartments, and non-standard properties, and what access may be required
Last updated: January 2026
Where you live can affect how delivery works. Flats, apartments, managed buildings, and remote locations can all have access considerations that are worth checking ahead of delivery day.
This guide explains how delivery works for different property types, what access may be required, and when it is best to check in advance to avoid delays.
Do you deliver to flats or apartments?
Yes, delivery to flats and apartments is possible, provided access is suitable.
When delivering to a flat or apartment, delivery teams need:
- Clear access into the building
- Suitable internal routes to the delivery room
- Safe stair or lift access where applicable
Making sure the delivery team can access the building on arrival helps ensure delivery can be completed smoothly. You can find more detail about what is required in our property access requirements guide
Do you deliver to flats with communal entrances?
Yes, delivery to buildings with communal entrances is possible.
If your building has a shared entrance, please make sure:
- The delivery team can enter the building on arrival
- Any entry systems are accessible
- Someone is available if access needs to be granted
If access cannot be gained on arrival, delivery may not be able to go ahead.
What if I live in a block of flats?
Delivery to blocks of flats is possible, but access needs to be considered carefully.
It is helpful to check:
- Whether there is a working lift
- Stair width and layout
- Distance from the entrance to your flat
If your flat is on a higher floor or access is restricted, checking in advance helps set clear expectations for delivery day.
What if there is no lift?
Delivery to properties without a lift may be possible if stair access is safe and suitable.
This depends on:
- The number of floors
- Staircase design and condition
- The size and weight of the items being delivered
If you live above ground floor without lift access, it is best to check in advance whether delivery is likely to be suitable.
What if the lift is out of order on delivery day?
If a lift is not working on delivery day, delivery may not be possible if safe stair access is unavailable.
In this situation, delivery may need to be rearranged. Letting us know as soon as possible allows the best next steps to be advised.
Do I need to provide entry codes or concierge access?
Yes. If your building uses entry codes, fobs, or concierge access, this needs to be arranged in advance.
Please make sure:
- Entry codes are available on delivery day
- Concierge access is arranged if required
- The delivery team can reach your property without delay
Without access, delivery cannot be completed.
Remote addresses and extended delivery areas:
Some addresses fall into remote or extended delivery areas, which can affect delivery availability or timescales.
If your address is in a remote location or outside standard delivery routes, delivery may:
- Take longer than standard timescales
- Be subject to limited availability
- Require additional confirmation before delivery can be arranged
How do I know if my address is a remote or extended area?
There is no single list of remote postcodes, as this depends on delivery routes at the time of booking.
If you are unsure, the easiest way to check is to get in touch before delivery is arranged. You can also review where Land of Beds delivers for an overview of delivery coverage.
Do you deliver to new build or managed buildings?
Yes, delivery to new build and managed buildings is possible, provided access is suitable.
These buildings may have:
- Restricted access times
- On site management or concierge requirements
- Designated loading or delivery areas
Checking access rules ahead of time helps ensure delivery can go ahead as planned.
Do you deliver to student accommodation?
Delivery to student accommodation may be possible depending on access arrangements.
Student accommodation often has:
- Controlled entry systems
- Limited delivery windows
- Shared communal areas
Checking access requirements in advance helps confirm whether delivery can be completed.
Do you deliver to care homes or assisted living?
Delivery to care homes or assisted living properties may be possible, subject to site access rules.
These locations often require:
- Pre arranged access
- Staff awareness of the delivery
- Compliance with site safety procedures
Contacting us in advance allows these details to be reviewed.
Do you deliver to commercial or mixed use buildings?
Delivery to commercial or mixed use buildings may be possible, but access varies widely.
If your delivery address is not a standard residential property, checking in advance helps avoid issues on delivery day.
Common questions about property types
Do you deliver to gated developments?
Yes, provided access can be arranged.
Do remote addresses cost more?
Any charges or restrictions will be confirmed during booking.