Why a Price Match Request May Not Be Approved
Understanding why a price match request may not be approved helps set clear expectations before submitting a request.
Last Updated: January 2026
Price match requests are reviewed carefully to ensure comparisons are fair, accurate, and consistent. In some cases, a request cannot be approved because specific criteria are not met.
The Most Common Reason: Products Are Not Like for Like
For a price match to be approved, the product offered by another retailer must be identical to the one sold by Land of Beds.
A request may not be approved if:
- The brand or model is different
- The size or specification does not match
- The product uses different materials or features
Even small differences can mean products are not considered like for like.
Clearance, Ex-Stock, or End-of-Line Offers
Price match requests cannot be approved for:
- Clearance items
- Ex-stock or warehouse clearance products
- End-of-line or discontinued items
These offers are often limited, temporary, or priced to clear remaining stock, which makes fair comparison difficult.
Marketplace and Third-Party Sellers
Prices from online marketplaces or third-party sellers are not eligible for price matching.
This includes platforms where:
- Multiple sellers list the same product
- Pricing, delivery, and service levels vary
- Stock and availability can change frequently
To ensure consistency, price matching applies only to UK-based retailers selling directly.
Delivery and Additional Charges
The total price used for comparison must include:
- VAT
- Delivery charges
- Any required additional fees
If delivery costs are not clearly included or vary by location, this may affect whether a request can be approved.
Stock Availability
For a price match request to be approved:
- The product must be in stock with the retailer
- The offer must be available at the time of review
If a product is out of stock or only available in limited quantities, the request may not be eligible.
Timing of the Request
Price match requests must be submitted and confirmed before placing an order.
A request cannot be approved if:
- An order has already been placed
- The product has already been delivered
- The retailer’s price changed after review
Timing plays an important role in whether a request can be approved.
Why Some Requests Cannot Be Approved
Each price match request is reviewed individually, and approval depends on meeting all criteria at the time of assessment.
If a request is not approved, it is usually because:
- The offer is not directly comparable
- The pricing structure differs
- The retailer or product is not eligible
The reason for the decision will be explained wherever possible.
Why Understanding This Matters
Knowing why a price match request may not be approved helps you:
- Set clear expectations before submitting a request
- Understand how comparisons are made
- Avoid submitting ineligible offers
- Decide the best next step when ordering
Clear information helps avoid confusion and disappointment.
Common Questions About Declined Price Match Requests
Does a declined request mean Land of Beds is more expensive?
No. Many offers cannot be compared fairly due to differences in product, availability, or terms.
Can a request be resubmitted if something changes?
If a retailer’s offer changes and meets the criteria, you can contact us again before ordering.
Will the reason for a declined request be explained?
Yes. The reason will be explained wherever possible.
Still Need Help?
If you would like help understanding a decision or have questions about eligibility:
- Visit our Contact Us page
- Use Live Chat for quick answers
- Speak to our Customer Support Team
- Visit one of our UK stores for in-person guidance