When Can I Request a Price Match?
Knowing when to request a price match helps ensure your request can be reviewed and confirmed before ordering.
Last Updated: January 2026
If you have found the same product available for less elsewhere, timing is important when requesting a price match.
Clear timing rules help ensure prices are reviewed fairly and consistently.
The Short Answer
Price match requests must be submitted before placing your order.
Once an order has been placed, price matching is no longer available.
Requesting a Price Match Before Ordering
The best time to request a price match is before placing an order with Land of Beds.
Submitting a request at this stage allows us to:
- Review the retailer’s offer fairly
- Confirm whether the product and price meet the eligibility criteria
- Provide clear confirmation before checkout
This helps avoid uncertainty once an order is in progress.
Requesting a Price Match After Ordering
Price matching is not available after an order has been placed.
This is because:
- Prices are assessed at the point of purchase
- Retailer pricing and availability can change quickly
- Orders move into processing once confirmed
For this reason, all price match requests must be reviewed and confirmed before checkout.
Requesting a Price Match After Delivery
Price matching is not available once a product has been delivered.
At this stage, any questions about your order fall under other policies, such as returns or exchanges.
Is There a Time Limit for Submitting a Price Match Request?
Price match requests should be submitted as soon as a lower price is seen.
Because retailer pricing and stock availability can change at any time, requests submitted later may no longer meet the criteria.
Submitting a request early helps avoid disappointment.
What If the Retailer’s Price Changes Later?
Price match requests are assessed based on the retailer’s price at the time the request is reviewed.
If the retailer’s price changes after submission, this may affect the outcome.
Price drops that occur after an order has been placed are not eligible for price matching.
Why Timing Matters
Understanding when to request a price match helps you:
- Avoid missing the opportunity to submit a request
- Know when to get in touch during your buying journey
- Set clear expectations before ordering
- Avoid confusion once an order is placed
Contacting us at the right time helps the process run smoothly.
Common Questions About Price Match Timing
Can a price match be requested after checkout?
No. Price match requests must be confirmed before placing an order.
Can a price match be requested if a retailer’s price drops later?
No. Price matching applies only before ordering and is based on pricing at the time of review.
Can a price match be requested after delivery?
No. Price matching is not available after delivery.
Still Need Help?
If you are unsure whether it is the right time to submit a price match request:
- Visit our Contact Us page
- Use Live Chat for quick answers
- Speak to our Customer Support Team
- Visit one of our UK stores for in-person guidance