What Happens If I’m Not Home for Delivery?

Last updated: January 2026

Being available on delivery day is important, but sometimes plans change or unexpected things come up. If you are worried about not being home when your delivery arrives, it helps to understand what your options are and what happens next.

This guide explains what happens if no one is available to accept delivery, why presence is required, and what to do if you realise you will not be home on the day. If your delivery date is approaching and availability is a concern, this article should help clarify what to expect.

Do I need to be home for delivery?

Yes. Someone must be present at the delivery address to accept delivery and provide access to the property.

Beds and mattresses cannot be left unattended, and the delivery team needs access to safely complete delivery and any additional services booked, such as assembly or removal.

What happens if no one is home?

If no one is available when the delivery team arrives, delivery usually cannot be completed.

In this situation:

The items will not be left at the property
Delivery may need to be rearranged
Additional charges may apply, depending on the circumstances

If this happens, our customer care team can explain next steps and help arrange a new delivery date.

Can someone else accept delivery for me?

Yes. Another responsible adult can accept delivery on your behalf, as long as they can provide access to the property and are aware of what is being delivered.

If you have booked additional services, such as assembly or removal, the person accepting delivery should be able to confirm where items should go and what work needs to be carried out.

What if I know I will not be home in advance?

If you know ahead of time that you will not be available on your delivery day, it is best to contact our customer care team as soon as possible.

Depending on how far your order has progressed, it may be possible to:

Change your delivery date
Rearrange delivery before it takes place

The earlier you get in touch, the more likely it is that changes can be accommodated.

What if something unexpected happens on the day?

If something unexpected happens on delivery day and you are unable to be there, contact customer care as soon as you can.

While same day changes are not always possible, our team will do their best to advise on what happens next and how to rearrange delivery if needed.

Common questions about availability on delivery day

Can delivery be left in a safe place?

No. Beds and mattresses cannot be left unattended or in a safe place.

Can the delivery team come back later the same day?

This is not guaranteed, as delivery routes are planned in advance.

Will I be charged if delivery cannot be completed?

Charges may apply if delivery cannot be completed because no one was available. Any charges will be explained to you.

Does this affect my order or warranty?

No. A missed delivery does not affect your product warranty or guarantee.

Still need help?

If you are concerned about being home for delivery or need to rearrange your delivery date, our team is happy to help: