What Happens After You Order?

Last updated: January 2026

Once you've placed your order, knowing what to expect next can make the process feel much more straightforward. From order confirmation through to delivery day, understanding each step helps you feel informed and prepared.

This article explains what happens after you order from Land of Beds, how delivery is arranged, and how to prepare your home so everything runs smoothly on the day your new bed or mattress arrives.

Order Confirmation:

After placing your order online, in store, or over the phone, you'll receive an order confirmation email. This confirms:

The items you've ordered
Your delivery address
Any additional services selected, such as bed assembly or removal

It's important to check these details carefully. If anything doesn't look right, contact us as soon as possible so we can help.

Processing Your Order:

Once confirmed, your order is passed to our team for processing. During this stage:

Stock availability is checked
Your order is prepared for delivery
Any special delivery notes are reviewed

If we need any further information, our team will contact you directly.

Delivery Scheduling and Updates:

Before delivery takes place, you'll be contacted to confirm or arrange a delivery date. You can expect:

An estimated delivery timeframe
Clear communication ahead of delivery
Updates if there are any changes

If you have specific delivery requirements or need to make changes, letting us know early gives us the best chance to help.

How to Prepare Before Delivery Day

Preparing your home in advance can help avoid delays and ensure delivery goes smoothly. Before delivery, please:

Measure doorways, hallways, and staircases
Clear access routes and remove obstacles
Make sure the room is ready for your new bed or mattress
If access is restricted or unusual, let us know in advance so we can advise appropriately

Preparing the Room

Clearing floor space
Moving smaller furniture or fragile items
Making sure there's room to work safely
If you've chosen bed assembly or old bed and mattress removal, empty drawers and remove bedding from your existing bed where possible

Parking and Building Access

Parking restrictions or permits
Gated entrances or entry systems
Lift access or stair-only access
Sharing this information ahead of time can help prevent delays on delivery day

What Happens on Delivery Day

Our delivery team will arrive within the agreed time slot
Your items will be brought into your chosen room
Any additional services you've selected will be carried out
For safety, please ensure children and pets are kept away from delivery areas while work is taking place

After Delivery Is Complete

Check that everything has arrived as expected
Confirm the bed or mattress is positioned correctly
Allow time to adjust to your new bed or mattress
If you notice anything unexpected or have questions after delivery, our customer care team is here to help

If You Need to Make Changes:

If you need to update delivery details, add a service, or ask a question about your order, contact us as soon as possible. The earlier we hear from you, the more likely we can help accommodate your request.

Common Questions About Delivery and Preparation

Will I be contacted before delivery? Yes. You'll be contacted ahead of delivery to confirm timing and details.
Do I need to measure doorways and stairs? Yes. Measuring access routes helps ensure delivery can be completed smoothly.
What if I'm not available on the delivery date? If your availability changes, contact us as soon as possible to discuss alternative options.

Measuring Your Space for a New Bed
Bed & Mattress Sizes Explained
Bed Assembly: What to Expect
Old Bed & Mattress Removal Explained

Still Need Help?

If you have questions about your order or delivery, our team is happy to help:

Visit our Contact Us page
Use Live Chat for quick answers
Call our Customer Support Team
Visit one of our UK stores for in-person assistance

We're here to help make everything from order to delivery as smooth as possible.