Something’s Wrong With My Delivery - What Should I Do?

Last updated: January 2026

Most deliveries arrive exactly as planned. However, on the rare occasion that something does not seem quite right with your delivery, help is always close at hand.

This guide explains what to do if you have a question or concern about your delivery, even if you are not sure exactly what has happened. You do not need to have the situation fully figured out before getting in touch.

This guide is useful if:

• You have a question about your delivery that is not clearly covered elsewhere
• Something feels different to what you were expecting
• You would like reassurance or clarification about what is happening next

What should I do if I have a concern?

If you have any concerns about your delivery, the best next step is simply to get in touch.

Our team can:

• Check the details of your delivery
• Confirm what is happening
• Explain next steps clearly and calmly

Even small questions are worth asking if they help put your mind at ease.

What if my items arrive damaged?

If your items arrive and something does not look right, do not worry, help is available.

If you notice damage:

• Check the item once it has been delivered
• Contact us as soon as possible so the details can be reviewed

When you contact us, it is helpful to have:

• Your order number
• A brief description of the issue
• Photos of the damage, if you are able to provide them

Each case is reviewed individually so the right solution can be put in place for your order.

What if something is missing from my order?

If part of your order has not arrived, there is often a simple explanation.

Some orders are delivered in more than one part, or items may arrive separately.

If you think something is missing:

• Check your order details to see what was included
• Make sure all delivery packaging has been opened and checked
• Get in touch if you are still unsure

When you contact us, having your order number to hand will help us confirm:

• Whether items were delivered together or separately
• What is still due to arrive
• What happens next

Common questions about delivery concerns