My Delivery Was Delayed or Missed - What Happens Next?
Understand what a delayed or missed delivery means and what will happen next
Last updated: January 2026
If your delivery has not arrived as expected, it can be frustrating and worrying. Whether your delivery has been delayed or could not be completed on the day, this guide explains what these situations mean and what usually happens next.
What does a delivery delay mean?
A delivery delay means your delivery could not take place on the planned date.
Delays can happen for a range of reasons, including:
- Unforeseen logistical issues
- Changes to delivery routes
- Situations outside of the delivery team control
If your delivery is delayed, it does not mean your order has been cancelled. Your delivery will need to be rearranged.
What happens if my delivery is delayed?
If your delivery is delayed, you will be contacted with further information once it is available.
Customer care can:
- Check the status of your order
- Explain what has happened
- Advise on next steps for rearranging delivery
You do not need to place a new order if your delivery is delayed.
What does a missed delivery mean?
A missed delivery usually means delivery could not be completed on the day.
This can happen if:
- No one was available to accept delivery
- Access to the property was not suitable
- Delivery conditions on the day prevented completion
In these cases, the delivery team will not be able to leave items unattended.
What happens if I miss my delivery?
If delivery could not be completed, your order will need to be rearranged for another date.
Customer care can:
- Explain why delivery could not be completed
- Help arrange a new delivery date
- Advise if anything needs to be done before the next attempt
If access or availability was the issue, making preparations in advance can help avoid further delays.
Will I be charged if delivery is delayed or missed?
Whether any charges apply depends on the circumstances and the status of your order.
Customer care can explain:
- Whether a re delivery charge applies
- What happens next based on your situation
Each case is assessed individually.
What should I do if I am unsure what has happened?
If you are not sure whether your delivery was delayed or missed, the best step is to contact customer care.
Having your order number ready will help the team check what has happened and guide you through the next steps.
Most deliveries go ahead exactly as planned, and these guides are here to help if you ever need reassurance or clarity.
Still need help?
If your delivery has not arrived or could not be completed, our team is here to help: