How Will I Be Updated About My Delivery?

Last updated: January 2026

Once your delivery date is arranged, it’s natural to want updates so you know what’s happening and when to expect your order. While delivery tracking for large items works differently to small parcel deliveries, Land of Beds keeps you informed at key stages of the delivery process.

This guide explains what delivery notifications you can expect, how you’ll be contacted, and what to do if you’re unsure about the status of your delivery.

How Will I Be Notified About My Delivery?

You’ll be contacted at different points during the delivery process, depending on your order and delivery arrangements.

This typically includes:

Confirmation once your delivery date has been booked
Contact from the delivery partner around 24 hours before delivery to confirm arrangements
Updates or reminders closer to delivery day, where applicable
Information about what to expect on the delivery day

Contact is usually made by email, text message, or phone, using the details provided on your order. Because deliveries are carried out by specialist delivery partners, the exact method of contact may vary.

Will I Receive Live Delivery Tracking?

Live, real-time tracking is not guaranteed for all deliveries.

Beds and mattresses are delivered by specialist delivery teams, and not all deliveries include live tracking links or real-time vehicle tracking. If tracking is available for your delivery, this will be explained when your delivery is arranged or during pre-delivery contact.

Will I Receive a Call Before Delivery Arrives?

In many cases, the delivery partner will be in touch around 24 hours before delivery to confirm details.

Some deliveries may also include a courtesy call or message closer to arrival on the day, but this isn’t guaranteed for every order. It’s important to be available during the agreed delivery period whether or not a same-day call is provided.

What Information Will I Have on Delivery Day?

Before delivery day, you’ll have:

A confirmed delivery date
Information about the delivery period
Any relevant preparation or access guidance

This helps you plan your day and ensure someone is available to accept delivery.

What If I Haven’t Received Any Updates?

If you’re expecting delivery and haven’t received updates:

Check your email inbox, including spam or junk folders
Make sure your contact details are correct
Allow time for delivery arrangements and pre-delivery contact to take place

If you’re still unsure, our customer care team can check the status of your order and provide an update.

What If My Delivery Status Changes?

Occasionally, delivery arrangements may change due to factors such as availability or logistics.

If there are any changes to your delivery plans, we’ll aim to keep you informed and explain what’s happening. If you have any concerns, our team is always happy to help clarify next steps.

Common Questions About Delivery Notifications

Will I get confirmation once my delivery is booked?
Yes. You’ll receive confirmation once your delivery date has been arranged.

Will the delivery partner contact me before delivery?
Yes. In most cases, the delivery partner will contact you around 24 hours before delivery to confirm arrangements.

Can I track my delivery online?
Tracking availability varies. If tracking is available for your order, you’ll be told how to access it.

What should I do if I miss a delivery update?
If you think you’ve missed an update, get in touch so your delivery status can be checked.

Do notifications differ for different products?
Yes. Notification methods and timing can vary depending on the product and delivery partner.

Still Need Help?

If you have questions about preparing for delivery or want to check access before delivery day, our team is happy to help: