How to Submit a Price Match Request
Submitting a price match request correctly helps ensure it can be reviewed quickly and confirmed before ordering.
Last Updated: January 2026
If you have found the same bed or mattress available for less elsewhere, providing the right information from the start helps the review process run smoothly.
Clear guidance on how to submit a request makes it easier to understand what to do and what to expect.
The Best Ways to Submit a Price Match Request
There are three ways to submit a price match request with Land of Beds:
- By phone, to speak directly with a member of the team
- Via Live Chat, for quick, real-time support
- By email, by sending all details in one message
Each option allows the team to review your request and begin the process straight away.
When to Submit Your Request
Price match requests must be submitted before placing your order.
Submitting your request at this stage allows us to:
- Review the retailer’s price fairly
- Confirm eligibility before checkout
- Avoid confusion once an order is in progress
Price matching is not available after an order has been placed.
What Happens Once You Submit a Request
Once a price match request is received, the team will:
- Review the information provided
- Verify the retailer’s product and price
- Check stock availability and delivery costs
- Escalate the request internally for a decision
Requests are prioritised so support can be provided as quickly as possible.
How Long Price Match Requests Take
In most cases, price match requests are reviewed on the same day during standard opening hours.
Response times can vary depending on:
- The complexity of the retailer’s offer
- How easy the pricing is to verify
- Whether additional checks are required
If further information is needed, you will be contacted as soon as possible.
Why Providing Information Upfront Matters
Providing clear and complete information when submitting a request helps:
- Speed up the review process
- Reduce back-and-forth communication
- Avoid delays in confirming the outcome
If key details are missing, additional contact may be needed before a decision can be made.
Why Requests Are Reviewed Before Ordering
Price matching is reviewed before ordering to ensure:
- Prices are assessed accurately at the time of purchase
- Retailer pricing and stock availability are still valid
- All customers are treated consistently
Once an order has been placed, price matching is no longer available.
Common Questions About Submitting a Price Match Request
Can a price match request be submitted online?
Yes. Requests can be submitted by phone, Live Chat, or email.
Is it necessary to wait for confirmation before ordering?
Yes. Confirmation should always be received before placing an order.
Will submitting a price match request delay an order?
Submitting a request before ordering helps avoid delays later in the process.
Still Need Help?
If you are ready to submit a price match request or have questions about the process:
- Visit our Contact Us page
- Use Live Chat for quick answers
- Speak to our Customer Support Team
- Visit one of our UK stores for in-person guidance