How Does Price Matching Work at Land of Beds?
Understanding how price matching is reviewed helps you know what happens after you submit a request and what to expect before ordering.
Last Updated: January 2026
If you have found the same bed or mattress advertised for less elsewhere, it is natural to wonder what happens once a price match request is submitted and how decisions are made.
Price matching at Land of Beds follows a clear review process to ensure comparisons are fair, accurate, and like for like.
How the Price Match Process Works
Price match requests can be submitted through several channels, including phone, live chat, or email.
Once a request is received, the team will:
- Review the competitor offer provided
- Check that the product is identical and like for like
- Confirm the price includes VAT and any additional charges, such as delivery
- Ensure the product is brand new and currently in stock
Requests are prioritised so responses can be provided as quickly as possible.
How Price Match Requests Are Assessed
Each price match request is reviewed individually.
Once the initial checks are complete, the request is escalated internally to ensure:
- The comparison is genuinely like for like
- The competitor pricing is accurate and verifiable
- The request is viable while maintaining service and delivery standards
In some cases, additional checks may be carried out with suppliers to confirm pricing.
What Information Is Checked During Review
To review a price match accurately, checks are made against:
- The competitor’s website and product listing
- The total price, including delivery or additional charges
- Stock availability with the competitor
- Any differences in product specification or offer structure
Providing complete and accurate information helps avoid delays.
How Long Price Match Requests Take
In most cases, price match requests are reviewed on the same day during standard opening hours.
Response times can vary depending on:
- The complexity of the request
- The availability of competitor information
- Whether further checks are required
If additional information is needed, this will be requested as soon as possible.
How the Outcome Is Confirmed
Once a decision has been made, the outcome is confirmed directly.
If a price match is approved:
- Clear guidance is provided on how to proceed with your order
If a request cannot be approved:
- The reason is explained so the decision is clear
Submitting a request does not automatically guarantee approval, but transparency is always provided.
Why Price Matching Is Reviewed Before Ordering
Price match requests must be confirmed before an order is placed.
This helps ensure:
- Prices are assessed fairly at the time of purchase
- There is no confusion once an order is in progress
- All customers are treated consistently
Price matching is not available once an order has been placed.
Why Understanding the Process Matters
Knowing how price matching works helps you:
- Submit a complete request the first time
- Understand how decisions are made
- Avoid delays caused by missing information
- Know when to expect a response
Clear expectations help the process run smoothly.
Common Questions About How Price Matching Works
Is price matching automatic?
No. All price match requests are reviewed manually before a decision is confirmed.
Will a lower price always be matched?
Not always. Requests must meet the price match criteria and be viable to offer.
Can price matching delay an order?
Confirming the outcome before ordering helps avoid delays later.
Still Need Help?
If you would like help submitting a price match request or have questions about the process:
- Visit our Contact Us page
- Use Live Chat for quick answers
- Speak to our Customer Support Team
- Visit one of our UK stores for in-person guidance