Last Updated: February 2026
Emma mattresses are delivered vacuum-packed and rolled for convenience. This guide explains how to set up your mattress correctly, how to clean and maintain it, and what you need to know about your 10-year guarantee and 100-night trial.
Whether you’ve recently received your mattress or are looking to keep it in excellent condition, this page covers everything you need to know.
How to Unbox Your Emma Original Mattress
Emma mattresses are delivered vacuum-packed and rolled for convenience.
When your Emma mattress arrives:
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Move the boxed mattress into your bedroom.
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Remove it from the box and place it on your bed frame or a flat surface.
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Carefully cut away the outer plastic wrapping using the enclosed cutter.
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Allow the mattress to unroll and expand naturally.
Avoid using sharp knives directly against the mattress fabric.
Emma mattresses begin expanding immediately after opening.
How Long Does an Emma Mattress Take to Expand?
You can usually sleep on your Emma mattress within minutes of unboxing. Full expansion may take several hours.
A slight “new mattress” smell is normal and harmless. This will fade within a few hours in a well-ventilated room.
What Is Inside the Emma Original Mattress?
The Emma Original is made up of multiple engineered foam layers designed for comfort and support:
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Climate-regulating breathable cover (removable and washable)
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Airgocell® foam layer for responsive comfort
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Visco-elastic memory foam for pressure relief
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HRX support foam base for spinal alignment and durability
Each layer works together to provide motion isolation, airflow and ergonomic support.
Does the Emma Original Mattress Need Turning?
The Emma Original mattress does not need to be flipped.
You may rotate it occasionally (head-to-foot) to promote even wear, but regular flipping is not required. This differs from traditional pocket sprung mattresses that require scheduled turning.
How to Clean an Emma Mattress
Washing the Emma Cover
The Emma Original mattress cover is removable and machine washable.
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Top and bottom cover sections: wash at 60°C.
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Side cover section: wash at 40°C.
The cover is designed with quick-drying fibres to allow easy maintenance.
Spot Cleaning
For minor marks:
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Use warm water and a small amount of mild detergent.
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Avoid soaking the foam layers.
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Do not use bleach or harsh chemical cleaners.
How to Keep Your Emma Mattress Fresh
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Air the mattress regularly by turning back bedding.
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Wash the cover periodically.
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Use a breathable mattress protector to reduce staining risk.
Proper care helps maintain hygiene and protect your guarantee.
Emma 10-Year Guarantee
Emma Original mattresses purchased through authorised retailers such as Land of Beds are covered by a 10-year manufacturer’s guarantee against defects in materials or workmanship.
To maintain your guarantee:
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Keep proof of purchase.
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Follow recommended care and usage guidance.
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Use a suitable, supportive bed base.
If you believe your mattress has developed a manufacturing fault, please contact our team at Land of Beds with your proof of purchase and we will guide you through the next steps.
Emma 100-Night Trial
Emma provides a 100-night risk-free trial, allowing you to test the mattress at home and decide whether it is right for you. Terms and conditions apply.
If you have any questions about how the trial applies to your purchase, our team can provide clarification.
Frequently Asked Questions About the Emma Original Mattress
Can I sleep on my Emma mattress straight away?
Yes. You can sleep on it within minutes of unboxing, although full expansion may take a few hours.
Why does my Emma mattress smell when I open it?
A slight odour is normal with newly unpacked foam mattresses and is harmless. It will disappear in a ventilated room within a few hours.
How often should I rotate my Emma mattress?
Rotation is optional but can be done occasionally (head-to-foot) to encourage even wear. Flipping is not required.
Can I wash the Emma mattress cover?
Yes. The removable cover can be machine washed at 60°C (top and bottom) and 40°C (side section).
Does the Emma mattress come with a guarantee?
Yes. The Emma Original includes a 10-year manufacturer’s guarantee against defects in materials or workmanship.
What base can I use with an Emma mattress?
The Emma Original should be used on a stable, supportive base such as a slatted frame with evenly spaced slats or a solid platform base.
Need the Official Emma Guide?
If you purchased your Emma mattress from Land of Beds and have questions about care, cleaning or warranty support, our team is here to help.
For full manufacturer documentation, you can also refer to the official Emma Original guide.